PRIVACY POLICY

1. Privacy & Data Protection

Detective Guru Academy™ respects the privacy of its learners, visitors and community members and is committed to protecting personal information in accordance with applicable laws.

By accessing or using the Platform, you acknowledge that certain personal information may be collected, processed, stored and used for legitimate educational, operational and legal purposes.

2. Information We May Collect

Depending upon your interaction with the Platform, Detective Guru Academy™ may collect information including, but not limited to:

• Full Name
• Email Address
• Mobile Number
• Postal Address
• Date of Birth (where applicable)
• Billing Information
• GST Details (where applicable)
• Course Enrolment Information
• Assessment Results
• Certification Records
• Communication History
• Technical Information relating to your use of the Platform

Only information reasonably necessary for providing our Learning Solutions shall normally be collected.

3. Purpose of Collection

Personal information may be used for purposes including:

• Course Registration
• Identity Verification
• Providing Learning Solutions
• Issuing Certificates
• Processing Payments
• Customer Support
• Improving Learning Experience
• Platform Security
• Legal Compliance
• Communication regarding Academy services
• Research and internal quality improvement

4. Data Protection

Detective Guru Academy™ takes reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

However, no electronic system can guarantee absolute security, and users acknowledge the inherent risks associated with internet-based services.

5. Sharing of Information

Personal information shall not ordinarily be sold or rented to third parties.

Information may be shared only where necessary:

• With authorised service providers.
• With payment gateway partners.
• With technology partners supporting the Platform.
• Where required by law.
• Pursuant to court orders or regulatory requirements.
• To protect the legal rights of the Academy or public safety.

All such disclosures shall be limited to the extent reasonably necessary.

6. Cookies & Similar Technologies

The Platform may use cookies and similar technologies to improve website performance, analyse visitor behaviour, remember user preferences and enhance the learning experience.

Users may manage cookie preferences through their browser settings, although certain Platform features may not function properly if cookies are disabled.

7. Communication

By registering on the Platform or purchasing a Learning Solution, users consent to receive communications relating to:

• Course Updates
• Learning Notifications
• Payment Confirmations
• Certificates
• Important Announcements
• Customer Support
• Educational Opportunities

Users may opt out of promotional communications where permitted by law.

8. Data Retention

Personal information shall be retained only for as long as reasonably necessary for educational, operational, legal, taxation, regulatory or contractual purposes.

The Academy reserves the right to retain certain records where required under applicable laws.

9. User Rights

Subject to applicable law, users may request:

• Access to their personal information.
• Correction of inaccurate information.
• Updating of account details.
• Deletion of personal information where legally permissible.
• Withdrawal of consent where applicable.

Such requests shall be processed in accordance with applicable legal requirements.

10. Children's Privacy

Where age restrictions apply, Detective Guru Academy™ does not knowingly collect personal information from individuals who are not legally eligible to use the relevant Learning Solution without appropriate parental or legal guardian consent.

11. Future Privacy Practices

As Detective Guru Academy™ introduces new technologies, Learning Solutions and digital services, additional privacy practices may be adopted.

Any such updates shall be communicated through revised policies published on the Platform.

12. Privacy Commitment

Detective Guru Academy™ is committed to handling personal information responsibly, ethically and transparently.

Our objective is to maintain the trust of every learner while providing a secure and professional educational environment.